SDI® Overview

Torque IT’s SDI’s authorised training courses, and associated certifications, are based on the industry professional standards, which are reviewed and updated every three years by a committee of industry experts, service management professionals and practitioners, in order to reflect the latest industry developments.

These internationally recognised professional standards set out clear definitions for the key service desk roles of Service Desk Analyst and Service Desk Manager which provide the basis for all SDI’s training courses and qualifications delivered by APMG International.

Torque IT’s Service Desk courses are relevant to the work environment. By achieving an SDI certification candidates demonstrate their understanding and mastery of best practice standards and that they possess the knowledge, skills and competencies that are necessary on a day-to-day basis and which directly impact the productivity and efficiency of the service desk.


Our unique, hands-on, approach to training ensures that our clients gain the skills necessary to improve the performance of the service desk and their customer’s experience.

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