VeriSM™ describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM™ model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers.
Traditionally and historically, service management approaches separate IT from the rest of the business. This approach no longer works in today’s digitally transformed landscape. The most fundamental change is the mindset. The whole organisation is the service provider – Service Management is an Enterprise issue.
Expectations are rising on every single person across our organisations. From product development to marketing, sales finance and support, we are all expected to respond rapidly and integrate seamlessly into new ways of working. VeriSM helps you build a common culture of service across your organisation.
Torque IT is an APMG Accredited VeriSM Training Organisation. Torque IT strives to be the VeriSM Accredited Training Organisation of choice to our clients across South Africa and Africa.
Torque IT's VeriSM training provides key support on how to use all organizational capabilities, from IT to marketing, finance to customer service on delivering value. Our training programmes helps organizations to define service management principles. These principles will be relevant to all products and services and include areas like security, quality, cost and risk.